Orders are packaged and shipped on Mondays, Wednesdays and Fridays. Due to the current COVID-19 pandemic, fulfillment and delivery times may be delayed.
We thank you for your patience.
We offer free domestic Canada Post Expedited shipping with signature service to all orders over CAD$250.
We offer free U.S. Canada Post Expedited shipping with signature service to all orders over CAD$350.
All orders will be mailed via Canada Post.
A tracking number will be provided once your order has been processed and shipped within 3 business days of receipt of payment.
If your order does not qualify for free shipping, shipping rates will be calculated at checkout.
If you live in Winnipeg, shipping fees can be avoided by selecting the shipping option “Winnipeg Pick-Up”. Orders can be picked up from our studio located at 101-10 Princess Street, Monday, Wednesday Friday from 12pm - 4:30pm. We’d love to see you!
Yes, we ship internationally! International orders will be shipped via Canada Post. Rates will vary depending on size, weight and destination. Shipping fees for international orders are the responsibility of the customer. All international orders are shipped within 3 business days of receipt of payment.
Free shipping does not apply to orders shipped outside of Canada and the United States.
International orders are final sale and not eligible for refunds or exchanges.
Return and Exchange
Returning an item?
If you are dissatisfied with an item, you have 14 days for a full refund (minus shipping costs) onto the original method of payment – or exchange, with presentation of the original receipt. Items must be unused, undamaged and unopened in the original packaging to qualify for a refund or an exchange.
It is the responsibility of the customer for return shipping costs.
Unfortunately, we cannot be held responsible for any packages that are lost, damaged, delayed and/or require additional costs by Canada Post while in transit.
All shipments include CAD$100 insurance and we offer signature service for orders over CAD$150.
Email us at email@example.com should any of the circumstances occur, and we will help you file a claim.
You have 14 days for a full refund onto the original method of payment – or exchange, with presentation of the original receipt. Items must be unused, undamaged and unopened in the original packaging to qualify for a refund or an exchange.
All pre-ordered items are non-refundable and non-returnable. Thanks for your understanding!
All international sales are final and do not qualify for return for refund.
All sale and/or discounted items are final and do not qualify for refund.
Unfortunately, we cannot be held responsible for damages, delays, lost parcels and/or additional charges incurred by Canada Post during shipping.
If an item is defective due to shipping, email firstname.lastname@example.org and we'll file a claim for you to receive a refund of up to CAD$100. Please contact us within 3 days of delivery.
It is the responsibility of the customer to ensure that a proper shipping address is provided when placing an order. Items returned to sender due to improper or incomplete address will be the responsibility of the customer.
We offer signature confirmation service for orders over CAD$150.
Yes, please send us an email to email@example.com. If your order hasn't already been processed, we are happy to send you instructions on how to make changes to your order.
Any amount owing upon delivery or import fees are the responsibility of the customer.
During busier seasons and the holiday season, please allow for an extended processing time. We appreciate your patience!
You can contact us through our contact page! We will be happy to assist you.